Privacy & Cookies

Red Dragon Ltd T/A Measure Monitor Control Privacy Policy. (Updated GDPR Policy 2018)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://caterspares.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

We do not collect, hold or store payment information (including credit card numbers or PayPal)

SagePay Policies can be found here: https://www.sagepay.co.uk/policies
PayPal Policies can be found here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including the method chosen for processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not share your Personal Information with any advertising third parties. 
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@caterspares.com or by mail using the details provided below:

Red Dragon Ltd - Unit 15 Abergorki Industrial Estate, Ynyswen Road, Treorchy, RCT, CF42 6DL, United Kingdom

 

Cookies - advice for members of the public

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

An overview of the different types of cookies can be found here.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, eg Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these new rules.

What do the new rules mean?
The rules require in most cases that websites wanting to use cookies get your consent.

How will these new rules impact on me when I use the internet?
As organisations start to comply with these rules you are likely to start to see more information about cookies on sites and be given more choices about these cookies. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.

Organisations will need to decide on the best way to provide clear information about cookies and to give people using their websites the right choices. They will also want to make sure that these changes do not adversely affect the experience of people using the internet. This should ensure they find a solution which meets the requirements in a way that works well for their site and meets the needs of people using it.

How can I control my cookies?Click here for more information on controlling cookies

Browser controls
You can use your web browser (eg Internet Explorer) to:
1. Delete all cookies
2. Block all cookies
3. Allow all cookies
4. Block third-party cookies
5. Clear all cookies when you close the browser
6. Open a 'private browsing' session
7. Install add-ons and plug-ins to extend browser functionality

Where to find information about controlling cookies

Internet Explorer

Chrome

Firefox

Safari

Opera

Useful information

  • A number of websites provide detailed information on cookies, including AllAboutCookies.org and AllAbout Cookies.org.uk
  • The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
  • Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
  • New technologies such as Mozilla's Do Not Track allow you to tell websites not to track you.
  • Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

What should I do if I?m concerned about cookies?
In May 2011 the ICO gave organisations 12 months to work towards complying with the new rules, and they expect website owners to have looked at the cookies they use and where necessary put in place steps to get your consent.

Reporting your cookie concerns

The ICO is asking people to report their cookie concerns. This will help them find out how organisations are complying with the new cookie law. Rather than reply to each person individually, they will publish information about numbers and types of concerns reported, and let you know what they're doing about them.